One thing Svitch bike assures: If you get to the Svitch ride, you will never let it go!
However, if there is anything genuine problem that requires Svitch’s attention we are here to help you with any reasonable default or wrong delivery. But provided there is no damage and the ebike is in the same condition as the way you received it. Additionally, if the damage was caused during transit, it is your responsibility to notify us within 24 hours with proof via sending a mail at email@example.com or firstname.lastname@example.org.
How to get in touch?
Well, you can contact us by connecting to our support team via email at email@example.com, or by giving us a call at +91 63512 72002 or +91 97220 42333. Once, we discuss the problem and the solutions our team will contact you and make the further procedure in the next 48 hours.
Can we solve your minor issues over the phone?
Yes, we can, before taking any decisions we can always talk. As our technicians know the product inside out. In some minor cases, you can always leave a text to schedule a video call with our technician. They will try to understand the issue in the bike and hopefully, we can resolve it digitally.
Can we Return the Bike?
Since we deliver the best products there will never be a day to return any of our bikes. And as per company policy, there is no policy to return the bike in any case.
Do we replace the accessories?
Sorry! We don’t accept returns on purchases made on accessories or merchandise unless and until you received a damaged product. You are supposed to notify us the same within 24 hours with proof by sending us a mail at firstname.lastname@example.org