We understand your concern and interest in our company at Svitch. And make sure that there are no loopholes while we keep your content safe to us.


The use of the website and services provided by Svitch Energy Pvt. Ltd. are hereby governed by the following terms and conditions. (“Terms of Use”) are applicable to use the website including plausible policies which are then incorporated by the way of reference. If a person makes any sort of transaction on the website, then the person is automatically viable to all the policies that are applicable to the website for such kind of transactions. By mere use of the Website, the person shall be contracting with Company and these terms and conditions including the policies constitute the binding obligations with the Website.


The delivery of Svitch Bike is solely chargeable. We have a tied up with the courier agencies for domestic and international deliveries. One week is the standard domestic delivery and it takes 15 days+ for international delivery. Specifically for the international deliveries, in terms of FOB, we will share the transportation charges to the customer if they agree the company will get the clearance done. For the EX-Workshop delivery, the company will be sharing the shipping charges and freight handler’s details to move forward.


While you are browsing our Svitch store, we always collect one IP address to learn about one’s browser and operating system. When one makes a purchase from our store it creates an account on our website, there we ask for personal information such as name, contact number, e-mail address, and the information is submitted knowingly and voluntarily. During the completion of the transaction via Credit/Debit card, PayPal or any other third-party facility, we might ask you for their details which are stored temporarily until the processing of the payments. Furthermore, we might use such information to notify you with further services, updates and new products via email. In case you are not interested in receiving the emails, you can unsubscribe via a link provided in the mail or by contacting Svitch Bikes at enquiries@svitch.bike.


We accept payment via Cash, Credit/Debit card, Net Banking, Paytm, Phone Pe, Google Pay, and UPI. The personal information necessary for the transaction is stored temporarily until the completion of the payment. Once, the amount is received your details are discarded. Although, it is advised that you read the privacy statement of facilities like Paytm, Phone Pe, Google Pay, and UPI for clarity before sharing the information at any website.


Svitch Bikes ensures that your personal information remains private and in strict confidentiality unless disclosure is required by the law or in case you violate our policy.


During the processing of a transaction, arranging for delivery or when you are provided Svitch Bike with your personal information we understand your trust to Svitch Bikes’ gathering the data and using it for that specific purpose only. In any other scenario, we will provide you with an opportunity to express your consent with a yes or no.
However, at a later stage after communicating with you if you wish to back out, you can do so by contacting us on support@svitch.bike.


We use cookies to collect IP addresses and browsing history information to help us understand better our website and services. We do not reveal any information to any third-party organisations, and it is held in strict privacy. You need not worry.


We take all the essential measures and precautions to protect your information from being lost, accessed, misused, changed, deleted or disclosed.


If you desire to view, change, correct or delete any personal information that Svitch Bikes holds, then you can directly get in touch with us via an email at support@svitch.bike or by giving us a call at 6351272002.
Though we will also require a valid identification proof.


Svitch Bikes holds the right to change the privacy policy at any given point of time, and the same will be notified as an update on the website in the form of a circular. Hence, it is highly recommended to review the privacy policy as often as you visit our website.


If you have any questions regarding our privacy policy, please feel free to contact us through mail at enquiries@svitch.bike.