PRODUCT WARRANTY POLICY

Frame & Mechanicals

• The frame is made for normal use only.. Any form of un-natural or harsh use outside the designed environment is not eligible for warranty. Replacement or repair will be solely at the discretion of the company. 
• Any kind of fault in the frame will be serviced by Svitch Bike approved technicians only. Warranty will be void if serviced by someone other than Svitch authorized technicians. 
• The warranty does not cover any form of scratches or tempering of the paint due to wear and tear use.

Controller

• Any damage due to overly excessive use of the product beyond designed conditions will not be covered under warranty. Replacement or repair will be solely at the discretion of the company. 
• Any form of Rewiring in the harness will cancel the warranty. 
• Unauthorized opening of the controller will cancel the warranty. 
• Damage caused due to power fluctuations, including lightning strikes, short-circuit due to water, etc will not be covered under warranty.

Motor and Rim 

• All manufacturing defects will be covered under warranty if there is sufficient evidence for the same.
• Damages caused to the motors due to excess use will not be covered under warranty. 
• Opening or servicing of a motor performed by someone other than the Svitch approved technician will cancel the warranty. 
• Natural wear and tear, scratches, peeling of Paint and all coatings initiated due to intentional or accidental reasons, damage due to chemicals, improper storage, and parking will not be covered under warranty. 
• Damages due to rough use, accidents, cracking of rim will not be covered under warranty. 
• The warranty for the controller does not include damages caused due to power fluctuations, including lightning strikes, short-circuit due to water, etc.

Battery

• The battery should be charged 100% at least once a month, before storing. Also, the battery should not be exposed to  water. Failing to do so will cancel the warranty. 
• The battery should not be stored in a fully discharged state for a long period of time. The company shall not be held responsible for any kind of improper storage by the customer. Charging (More than 45 degrees Celsius). Storing and discharging the battery when the ambient temperature is not more than 50 degrees. 
• The company cannot be held responsible for any accident or damage due to improper usage. 

Light & Horn 

• We do not provide any warranty on Lights & horns. 

Warranty does not cover the following

• Normal Wear and Tear
• Damages Caused by Mishandling of the Cycle: Damage to the Battery, Motor, LCD display, LED display, Lights, and Horn.
• Damages Caused by Unauthorized Actions: Opening, disassembling, repairing, or servicing the cycle at an unauthorized service outlet.
• Damages Due to Liquid Ingress: Water spillage or any form of liquid entering a non-water-resistant cycle.
• Damages Due to Exposure to Chemicals and Solvents
• Physical Dents and Scratches
• Cycles Purchased from Unauthorized Sellers
• Late Registration: Bicycles must be registered within 72 hours of purchase to be eligible for warranty benefits.
• Damages or Malfunctions Caused by: Accident, misuse, abuse, neglect, use in competitive sports, stunt riding, jumping, aerobatics, or similar activities.
• Modifications: Any modifications to the cycle, the addition of a motor, or exceeding the intended single-rider capacity.
• Renting, Selling, or Giving Away

Warranty cover 

• Motor: Free replacement one time during the warranty period.
• Battery: Free replacement one time during the warranty period.
• Replaced Parts: All parts replaced under warranty become the property of the Company.
• Refunds and Returns: The Company does not offer product refunds or returns on purchased bicycles.
• Warranty Extension on Repairs: If any part of the bicycle is repaired or replaced during the warranty period, the warranty coverage will only extend for the remaining time of the original warranty.
• Warranty Disclaimer: The Company offers only the warranties explicitly stated in this policy and disclaims all other warranties, expressed or implied.
• Warranty Transferability: The warranty is only valid for the original purchaser and cannot be transferred to another person.
• Warranty Service: To claim warranty coverage, the customer must bring their bicycle to a company dealer or authorized service center. The customer is responsible for any transportation, delivery, and handling costs associated with this process.
• Spare Parts Shipping: The customer is responsible for any shipping and handling charges related to warranty replacement parts.
• Service Center Availability: In case there is no authorized service center in the customer's area, the customer is responsible for delivering the bicycle to the company or an authorized service center for repairs.
• Damage Assessment: The company will determine the type of damage and
• communicate this to the customer before initiating repairs.
• Labor Charges: All labor costs incurred during warranty service, including transferring components or installing new parts, are the responsibility of the bicycle owner.
• Obsolete Parts: If specific parts are no longer available for older models, the
• responsibility for sourcing and paying for these components falls on the bicycle owner.
• Void Warranty: If you install parts from other companies during the warranty period, you cannot claim warranty from our company.

How to Claim:

• Please contact the nearest Svitch Authorized Service Center for the warranty claim process. Or write us at support@svitch.bike 
• It is necessary to provide pictures or videos of the problematic part so that we can evaluate the problem.
• After receiving all the information we need, we will notify the technical department, and the technical team will guide the customer to repair.
• If there is no response from the customer’s side for the information asked within 72hours, the complaint ticket raised will be closed automatically.
• Customers need to provide proof of purchase at the time of issue raise.

Product Returns 

• Returns are not accepted unless the item purchased is defective. Products purchased online can be returned within 24 hours in case of a manufacturing defect or if the product is damaged during transit.
• Items to be returned should be unused and customers are requested to record a video while receiving the product.
• Company is the last resort you can call to, the first call must be done to the transport company for any questions or claims of damages, as the bikes shipped will be covered under the insurance. 
• Items to be returned should have a receipt or proof of purchase. They should be returned in the same condition in which they were received with the original tags and packing intact.

Replacement Conditions 

Once we receive the returned product, we will fully examine it to check if you are entitled to the replacement of the product. If you are entitled to a replacement, we will replace the product.

Warranty Requests

We will only accept a clear digital picture with necessary detail if there is :

• A clear and noticeable picture of the defect.
• Picture of the series number.
• Image of the product.
• Description of the circumstances.
• Original proof of purchase.
• Email id for written communication will be required. 

After receiving all the necessary details, the final decision for warranty will be taken by the company service centre. If the warranty is accepted, the spares needed for product rebuild or replacement will be sent to you for free (freight excluded) by the Service Centre.

Returns/Cancellation Policy 

• Svitch bikes does not entertain any Returns or Cancellation of the order once the product has been purchased. 
• If you discover that the item is defective after the package is opened, you may ask for the product replacement within 24 hours only with the purchase proof. 
• Company do not accept any query regarding replacement after 24 hours. 
• Company is the last resource you can call; the first call must be made to the transport company for any questions or claims if the customer faces any damages, as the bikes shipped will be covered under the insurance.